3126 Arbor Court
Cheyenne, WY 82003
Objective : To seek employment as Complaint Evaluation Officer in my desired field.
Vast working Experience in leading complex negotiations
Profound knowledge of statistical analysis
Familiarity with complex information
Ability to rapidly assimilate a range of complex information and make expert judgments
Ability to influence and persuade senior members of staff
Ability to assess and make effective decisions under pressure
Complaint Evaluation Officer, 2010 - Present
LEDC, Inc. - Washington, DC
Assisted in the development and maintenance of systems for the management of complaints.
Ensured the effective management of a dynamic and clinically complex complaints.
Provided expert advice and support to staff on the handling of complaints.
Provided and received complex and sensitive information.
Evaluated telephone requests for police services.
Conversed with telephone caller to obtain information and responded to requests for police services.
Bachelor's Degree in Business - Management, 2010
La Sierra University, Riverside, CA
GPA 3.20 (on scale of 4.0)