339 Neuport Lane
Norcross, GA 30071
Job Objective: To increase value of the company through excellence as Quality Management.
Vast working experience in Order Management
In depth knowledge of Medicaid
Familiarity with NYPORTS, root-cause analysis
Ability to work effectively with physicians and other health care providers
Ability to develop and give presentations and to facilitate groups
Ability to handle multi tasks
Quality Management, 2009 - Present
United Quality Solutions, Inc. - St. Louis, MO
Evaluated and measured OM QA performance against defined QA standards.
Performed random and targeted sample audits on OMs.
Monitored and recommended improvements to the Order Managers.
Participated in semi-complex metric collection plans.
Oversaw the day-to-day operations of the group to ensure a smooth workflow.
Participated in setting process metric goals in partnership with the project lead.
Bachelor's Degree in Management of Engineering and Technology, 2009
Andrew Jackson University, Birmingham, AL
GPA 3.78 (on scale of 4.0)