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Example of Career Change Resume with Summary, Professional Experience, Education and Skills.

A career change may not always be the easiest thing in the world for an individual to do but sometimes it is necessary to be able to fulfill personal goals. Doing this also paves the way for any person to build a more rewarding career, especially if he or she no longer finds fulfillment with the current job. When it comes to making a professional resume for this particular endeavor, using an effective career change resume sample will help to gain an edge over competitors.

Robert Northcutt
89 American Drive, Pensacola, FL 32526 – (222)222-2222 – rnorthcutt@abc.org



Summary

Highly experienced professional in the field of sales and customer service seeking an entry-level position in human resources. Backed with more than 7 years of experience in people management and training. Self-starter, goal-oriented, and peak performer, with strong work ethics and excellent communication skills. Other core competencies include: team leadership, dispute resolution, coaching, and operations oversight.

Professional Experience

Gulf Coast Community Bank, Pensacola, FL 2005- Present
Branch Manager

• Responsible for the overall branch operations, to ensure smooth flow of operations and customer satisfaction.
• Train junior bank personnel and on-the-job trainees on the proper ways to handle customer service and increase work productivity.
• Manage and supervise all branch personnel, totaling to 9 staff members.
• Organize branch seminars and events to promote teamwork and team socialization.
• Spearheaded innovative initiatives to boost employee motivation and drive.
• Consistently recognized by the top management team for always showing excellent performance as observed in quarterly evaluations.
• Prepare financial reports for the Board of Directors.

Blue Ribbon Outsourcing, Miami, FL 2002-2005
Operations Floor Manager

• Responsible for managing 5 teams of customer service specialists.
• Provided training and coaching for team members and team leaders to ensure a high level of service.
• Initiated programs targeted towards improved customer satisfaction, better metrics, and increased productivity.
• Pioneered employee benefit programs that resulted to higher employee retention.
• Instrumental to the company’s annual profit growth of 9% for 2003 and 8% for 2004.
• Introduced the concept of spot-checking to ensure that all specialists are doing their jobs accordingly.

Laurens Corp, Miami, FL 2001-2002
Customer Service Representative

• Handled customer service calls including product inquiry, signup, and customer complaints.
• Awarded “Employee of the Year” for consistently topping metrics.
• Attained customer satisfaction of 98%, which is the highest rating ever attained by specialists of the company in 2002.
• Served as assistant to the team leader for 3 months and handled weekly team meetings.

Education

University of Miami, Miami FL
Bachelor of Science in Computer Science, 2001

• Graduated with Honors
• Consistent Dean’s Lister
• Student Government (sophomore)
• Executive Board Member, AEPi

Licensure/ Certifications

• CISCO
• CompTIA
• MCSD
• Train the Trainer certified

Professional Organizations

• Rotary Club
• Bank Managers Association of Florida

Community Involvement

Participated in fund-raising programs to help the Children’s Miracle Network and St. Jude Children's Research Hospital.

Languages

Fluent in Greek and French, conversational in Russian

Technical Skills

• Typing speed of 65 wpm
• Microsoft applications
• Lotus Notes
• Computer programming

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