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Sample IT Resume

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Example of IT Resume with Objective, Skills, Education and Work Experience that will help Job Seekers create their Resume.

Working in the field of Information Technology can be a rewarding job, especially because of the rapid growth of technologies and the internet. Many jobs are available, however employers still see to it that they hire only highly qualified individuals for their IT positions. If you want to make a good first impression, having a professional IT resume is necessary. Use the IT resume sample below for some visual guidance.

Max Flores
2996 Sun Valley Road, Kennewick, WA 99336 – (222) 222-2222 – mflores@bca.org



Summary

Technically sophisticated professional with experience in management, with skills not only focused on technical aspects but also leadership qualifications. Highly developed skills and broad knowledge on software applications, network infrastructures, and hardware programs. Solid background on project management and team leadership, and possesses effective written and verbal communication skills.

Professional Experience

SLDC, Kennewick, WA 2008 - Present
Network Manager

• Successfully designed, managed, and completed the $2M Windows NT workstation project.
• Developed a credit verification application valued at $1.3M.
• Collaborated with management heads in order to implement various IT-related applications in the company.
• Attained an uptime of 99.5% using fault tolerance plans and disaster recovery systems.
• Introduced the use of shared calendaring and corporate-wide online meetings using Novell network.
• Manage a team of 12 network support technicians in 2 cities in WA.

Qwest Solutions Center, Kennewick, WA 2006 - 2008
Network Support Team Leader

• Provided 2nd and 3rd line of support to customers calling in with technical problems related to Windows 2000 servers and NT4 Servers.
• Provided support to over 15000 users in remote locations across Kennewick and nearby cities in WA.
• Facilitated and oversaw work operations for the Network Support team, with network support technicians.
• Developed effectual methods used for enhancing productivity and efficiency through the use of digital programs.
• Managed the company’s email system and ensured that it is equipped with a high level of anti-virus protection.
• Supervised the provision of technical support across all departments in the company.

Hei Communications., Pasco, WA 2004-2006
Network Support Technician

• Utilized the AVAYA program as well as the NICE application in order to manage the metric system of the call center.
• Developed and implemented customer satisfaction strategies for technical support by pinpointing the common causes of customer complaints and providing the appropriate solutions.
• Promoted from 1st line of support to 2nd line of support, handling escalation calls.

Education

Information School-University of Washington, Seattle, WA
Bachelor of Science in Informatics, 2004

• Graduated with honors
• Consistently in the Dean’s List
• Member, AIMS (Association of Information Management Students)
• Member, BIG (Bookarts Interest Group)
• Volunteer, iServe (Volunteer and service organization)

Licensure / Certification

• CompTIA certified
• CISCO certified

Professional Organizations

• Information Systems Audit and Control Association, Member

Community Involvement

Together with other groups, organized a fund-raising campaign to help provide financial assistance to aspiring students from low-income families who wish to get an IT degree.

Languages

Fluent in Spanish and Italian

Technical Skills

• HTML and DHTML
• Windows Servers
• Flash
• Java
• JavaScript
• Microsoft Office
• Linux
• Windows 9x/NT/2000/XP/Vista/7
• Encarta

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